1. How do I add items to my cart?
Click the photo of the item you are interested in, this will lead you to the item's page where you can adjust the quantity by placing the unit desired inside the text box. Once done click on the “Add to Cart” button. This will bring you to your cart's page. Click at the CLE Ace Logo at the uppper left portion to go back into the main page.
2. How do I remove items from my cart?
First, click on the Shopping Cart button on the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Quantity" header for this item and type in the quantity desired, then click the “Add to Cart” button. Once you do this, the quantity and associated amount will automatically change and reflect the correct amounts for both the quantity and the cost.
3. Is there a minimum order value?
We have Php 2,500 order requirement per transaction.
4. How will I know that you have received my order?
After you complete the checkout process, a receipt will appear on your screen detailing your final order including your contact information, billing address, and the items that are being sent to your shipping address. Please choose your preferred payment method then enter your payment details. You can avail a discount through discount codes, and choose an option to use a different billing address.
You will receive a confirmation via e-mail that we have received your order. Please note that it is important to place the right email address so that you could receive the confirmation of the order. You may also include other important reminders in the order form.
5. How do I know if an item is in stock?
All items are available unless "Out of stock" is indicated on the item. In the event that items become unavailable after you place your order, we will email a refund option or provide you with an alternative availability date.
6. How do I cancel my orders before I make a payment?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. For refunds, you will receive an email from your bank.
7. How long will it take for my order to arrive after I make payment?
Customer who ship their orders within Quezon City only should expect to receive their orders within one (1) to two (2) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us through our website or you may send us an email at firstname.lastname@example.org immediately and we will help to confirm the status of your order.
8. What should I do if my order arrived incomplete or damaged?
Upon delivery, please counter check it with you order confirmation email. If it's really incomplete email us the following details: order number and missing items and units. You may reject damaged products upon delivery and we will redeliver the following day.
9. What if my order never arrived?
To check the status of your delivery email us your ACEFS number and we'll help you out.
1. What are the payment options available?
We accept payments through the following options:
Over the counter: 7-Eleven Over the Counter, Bayad Centers, Remittance Centers
E-wallets: Globe G-Cash, DragonPay
Deposit or Bank Online through BDO, BPI, UCPB and PNB
2. Is it safe to put my credit card number into this website?
To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.
3. How do I pay using my credit card?
You may now pay your credit card through the PayMaya option. After selecting PayMaya as your payment option click the Credit/Debit card option and type in your card details.
DELIVERY & SHIPPING FAQs
1. Which areas do you ship to?
Currently, we only ship to addresses within the selected areas under Quezon City, Manila, Pasay, Makati, Taguig, Pasig, Mandaluyong and San Juan only. If you would like us to expand our delivery zone to accommodate your area please feel free to email us at email@example.com.
2. What are your delivery charges?
Delivery charge of PhP199 will apply for PhP2,500 orders and a minimal fee of PhP99 for orders PhP5,000 and above.
3. How can I change my delivery address?
By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed but you have the option to change it. Note that changing of delivery address is applicable before you check out, once you check out you can no longer edit it.
4. How long does it take for my order to reach me?
Delivery schedule is from Monday - Friday with three (3) business days lead time upon confirmation of paid orders within the 12:00NN cut-off.
Orders that come in on Fridays before 12:00NN will be scheduled for delivery on Tuesdays, while orders made on weekends (Friday 12:01PM onwards, Saturdays and Sundays) will be considered Monday orders, thus, schedule of delivery will be on Wednesdays.